We take all reasonable measures to ensure that when we process your information that this will not have a material impact on your rights, freedoms and interests. When making a booking or purchase you accept that we can process your data in accordance with our terms and conditions and this privacy policy.
We may link to other websites to help our customers to seek our stock at alternative sites or connect with our workshop collaborators. We do not accept any responsibility for those websites as we have no control over them or how they process any personal data. If any pages on our website links you to other websites, those newly opened links / websites do not operate under this Privacy Notice. We recommend you view their notices to understand how they process your information.
We offer educational and wellbeing workshops for individuals and groups at our beautiful workshop in London, SE1, and retreats in Tuscany, Italy. We provide retail services online and at various sites in London, SE1. We design for events and garden design, produce installations and carry out maintenance Our website address is: https://www.jemimainthewoods.com
We will hold and retain your name and contacts details in order to manage your booking or purchase. Contact details will include your name, telephone numbers, email addresses and a postal address. When you make a payment to us using your bank account details, credit card or via PayPal those details will show in our bank statement but are stored and processed by a third party provider, namely our bank.
We use your personal information for the following purposes:
• Managing your booking
• Booking your workshop dates and removing them from our availability calendar
• Taking payment from you
• Responding to any queries you may have before, during or after your visit.
• Sending you a booking form to ensure that any allergies or special requirements are acknowledged for your workshop visit.
• Sending you any updates regarding your workshop booking or shop purchase.
• To request and manage feedback and reviews
• To send you any updates or offers if you have signed up to receive them
• For protection of our website from spam and hacking
• We will use information such as cookies to improve your experience and to provide us with analytical information to help us improve our services
We will not sell your personal information to anyone without exception.
We will not use your information for marketing unless you have specifically requested or agreed to this.
Personal data will only be provided to us by you, or a member of your group booking.
If you choose not to share your personal data with us or seek to restrict how we use it then we will be unable to provide you with our service.
If you have any questions about the information we hold about you or about this notice please contact us at info@jemimainthewoods.com
Your information will be processed on the basis of one of the following grounds:
1. You have given us your consent. For example you have opted in to receive updates and offers from us.
2. We have a contractual obligation to you. When you book with us we need to use your information to manage your booking and take payment in order to carry out our contract with you.
3. There is a legitimate interest. It is reasonably expected that we will process data in order to run our business.
We understand how important it is to our customers to ensure that your data is kept secure and we take all reasonable steps we can to protect the information we hold.
We cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we take all reasonable steps to ensure its security.
Our security measures include:
• Our website has a security certificate (https) installed
• We have anti-virus and VPN protection in place
• Information we hold is encrypted
• When necessary we will password protect documents
• Only authorised employees have access to your information
Your details will be passed to our workshop tutors who are based at our workshop in London SE1. They will be your point of contact on arrival, departure and during your workshop experience. Those staff processing any online and in store retail orders will also be passed your details to ensure safe and timely arrival of your purchased items.
We will use and share your information with our accountants for the purposes of managing our accounts and tax (which we are legally required to do).
If we are required to share your information with anyone else then we will seek your consent before doing so.
We retain the personal information we collect from you where we have an ongoing legitimate business need to do so, for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise the data.
We will anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis over longer periods.
The information you provide to us will be processed in the UK and Italy.
You have various rights over your data including:
1. How we use your data as explained in this notice
2. To make a request to access what information we hold about you. Any request must be made in writing to our Data Manager at info@jemimainthewoods.com.
3. To update and correct any inaccurate information
4. The right to be forgotten and have your data removed or anonymised
5. You may be able to restrict how your information is used in certain circumstances
6. The right to data portability
7. In some circumstances the right to object to your data being processed
8. The right to opt out of our marketing emails
If you no longer wish to receive any updates or offers from us then you have the right to withdraw your consent by emailing us at info@jemimainthewoods.com
While you have a right to make a request for your data to be deleted we may not be able to do so as we may need to retain it for legal purposes. We will advise you if this is the case should there be a need to make a request.
In addition if you wish to invoke any of your rights as set out above then please write to our Data Manager at info@jemimainthewoods.com with your request.
All testimonials and feedback on our site are from genuine clients who have utilised our services.
We will review all testimonials before they are published on our site to avoid spam.
We reserve the right to use all testimonials that have been provided to us. We may use the whole of the review or part of it.
When visitors leave comments on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
A cookie is a small file sent to your computer’s hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device’s functions.
We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We reserve the right to make changes to this notice and invite you to check back and keep up to date about our privacy notice. This notice is dated below so you can see when it was last updated.
If you have any questions about this privacy notice or your rights please contact our Data Manager at info@jemimainthewoods.com